Shipping policy

Thank you for shopping with Link'd Studio! Below are the terms and conditions that constitute our Shipping Policy.

1. Processing Times

Ready-to-Ship Items: All standard orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

Custom Orders / Peak Periods: For personalised, custom orders or during high-demand promotional periods, processing may take slightly longer. We will notify you via email if there is a significant delay in the shipment of your order.

Workshop Tickets: Please note that workshop and event bookings do not require physical shipping. Your order confirmation email serves as your digital ticket.

2. New Zealand Shipping 🇳🇿

We ship nationwide within New Zealand using trusted courier partners.

Standard Shipping: Shipping charges for New Zealand orders are calculated and displayed at checkout.

Free Shipping: Enjoy free shipping on New Zealand orders over $65 NZD.

Estimated delivery time is 2 to 5 business days once dispatched.

Rural Delivery: Please allow an additional 2 to 3 business days for rural addresses.

3. Australia Shipping 🇦🇺

We’re excited to now ship Link'd Studio to Australia!

Flat Rate Shipping: $20 AUD for all Australian orders.

Free Shipping: Enjoy free shipping on orders over $100 AUD.

Orders are shipped from New Zealand and are estimated to arrive within 3 to 10 business days after dispatch.

Please note that delivery times are estimates and may vary depending on the destination, courier delays, customs processing, public holidays, and other circumstances outside our control.

4. Shipment Confirmation & Tracking

Once your order has been packed and handed over to the courier, you will receive a shipment confirmation email containing your tracking number.

Tracking availability may vary depending on the shipping service used.

5. Shipping Addresses

Please ensure your shipping address is entered correctly at checkout.

If an order is returned to us because an incorrect or incomplete address was provided, we will contact you to arrange the next steps. Additional shipping costs may apply to resend the order.

6. Customs & Import Charges

Australian orders are shipped from New Zealand and may be subject to Australian customs and import requirements.

For most goods with a value of AUD $1,000 or less, there are generally no duties, taxes or import charges payable at the Australian border, subject to applicable exemptions and requirements.

For orders that may be subject to customs duties, taxes or other import charges, these costs may be payable by the recipient.

Customers are responsible for providing accurate information required for customs clearance. Customs delays are outside of Link'd Studio's control.

7. Damaged, Faulty or Lost Packages

We take great care in packaging your items securely. However, if your order arrives damaged or is lost in transit, please contact us at linkd.studionz@gmail.com with your order number and relevant details so we can look into this with you.

Please save any packaging materials and damaged goods, and include photos where possible to help us investigate the issue with the courier.